The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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DirecTV made an excellent decision to migrate to MPEG4 right now as HDTV is just getting hot. Dish is really going to struggle to keep up with DirecTV...they better get on the ball and move to MPEG4 as well. I switched to Comcast because their HDTV offering is the best available right now, mostly because their HD DVR is only $9.95/month instead of $699 for the DirecTV HD Tivo....which is useless for MPEG4. Once DirecTV completes their transition to MPEG4 AND has a new HD DVR, it will be very tempting to switch back.
Another great thing about MPEG4 that I don't usually see mentioned is it's going to double the capacity of your DVR. If you currently have a 160GB hard drive it holds about 13 hours of HDTV, with MPEG4, that will magically double to 25+ hours with the same size hard drive....nice bonus for the end user! Of course, you will need a new DVR that is capable of decoding MPEG4....