I upgraded yesterday. The Dish CSRs do not know anything! I ended up calling back 5 times and got a different story each time. Some of them said the locals aren't available in HD even though the website tells me they are. One tech I talked to said I needed to swap my older 2 dish set up on my roof for a new single dish1000. One sales rep said the same but two others said that's not true. Confused yet? I am. Then they tried to tack on an additional $6 'enabling' fee even though the tech warned me that I do not have to pay this fee if I'm subscribing to an HD package. Did the csr get confused? I mean HD is now in the name of the package! The first csr told me I would only have to pay $49 to upgrade. Great deal I thought, but when I called back to finilize my order I was told that person was confusing the upgrade deal for the 211, not the 622 box. That fee is $299! Then they told me if I waited until April 1st I'd qualify for a $200 rebate on that upgrade. I figured I would just wait then, that's a great deal. Unfortunately after about 2 minutes of research I realized they were wrong yet again; that deal is for current 921 and 942 boxes, not the Echostar 6000 box I have. I was then told I'd have to pay an extra $6 a month for just having the 6000 in my house because it can receive HD content. As a result I'm selling it. What a rip off. I'm wondering what the chances are that I'll not have any issues on installation day?
“Getting too close completely blurred what we saw to the point of incomprehension, but again, this shows a whole heap of potential that's fascinating to us.”
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I upgraded yesterday. The Dish CSRs do not know anything! I ended up calling back 5 times and got a different story each time. Some of them said the locals aren't available in HD even though the website tells me they are. One tech I talked to said I needed to swap my older 2 dish set up on my roof for a new single dish1000. One sales rep said the same but two others said that's not true. Confused yet? I am. Then they tried to tack on an additional $6 'enabling' fee even though the tech warned me that I do not have to pay this fee if I'm subscribing to an HD package. Did the csr get confused? I mean HD is now in the name of the package! The first csr told me I would only have to pay $49 to upgrade. Great deal I thought, but when I called back to finilize my order I was told that person was confusing the upgrade deal for the 211, not the 622 box. That fee is $299! Then they told me if I waited until April 1st I'd qualify for a $200 rebate on that upgrade. I figured I would just wait then, that's a great deal. Unfortunately after about 2 minutes of research I realized they were wrong yet again; that deal is for current 921 and 942 boxes, not the Echostar 6000 box I have. I was then told I'd have to pay an extra $6 a month for just having the 6000 in my house because it can receive HD content. As a result I'm selling it. What a rip off. I'm wondering what the chances are that I'll not have any issues on installation day?