The percentage of sales people that recommend Samsung HDTVs.
Salespeople are also becoming less likely to recommend LCD sets over plasma sets, which goes against the industry trend.
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Lets give them some credit first at least they are making people aware of HD ten times more than they did just 3-6 months ago. that being said...
I had audio problems too. There was a time during the luge where the audio was doubled and delayed about 5 seconds. aka the most annoying thing in the world.