@ Eric (number 2), why haven't you contacted Sky and had your box replaced? I noticed my fault and they came the next day and replaced my box, it's now perfect (except for the software, but they're all like that!)
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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@ Eric (number 2), why haven't you contacted Sky and had your box replaced?
I noticed my fault and they came the next day and replaced my box, it's now perfect (except for the software, but they're all like that!)