http://hd.engadget.com/2006/08/27/do-you-love-your-cable-guy/ Engadget HD Comments for Do you love your cable guy? http://hd.engadget.com/media/feedlogo.gif http://hd.engadget.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://hd.engadget.com/2006/08/27/do-you-love-your-cable-guy/http://hd.engadget.com/2006/08/27/do-you-love-your-cable-guy/
]]>Aug 28th 2006 12:16PMhttp://hd.engadget.com/2006/08/27/do-you-love-your-cable-guy/http://hd.engadget.com/2006/08/27/do-you-love-your-cable-guy/
Anyway, about that cable-guy comment. We were scheduled 8am-noon. I get a call around 9:15 stating he'll be late. I was happy to get that call, mind you, as at least I knew, instead of them just not coming until they come. His scheduler set him up with 5 AM calls...good luck with that. But other than being late, I was very happy he called to prepare me for the later install and when he got there he was very helpful and courteous. I've been pretty lucky that I've pretty much always got great customer service, in person. On the phone, I was very PO'd by one person and her manager on the phone for DISH. And I was surprised that when I set my account up online that I got a call asking about my order...fine, but they tried confirming about the 200 dollar charge on the ViP622, as if their website wasn't clear enough on the charge...it was as if they were trying to downsell me. But this call was nice and I'll take it as a courtesy of not being surprised with a large unexpected charge. So, overall, so far, so good!

Lastly, I don't get locals off the satellite in HD, but I think that's for the best due to the higher bit-rate OTA and how I can record 2-HD feeds at once, as long as one is on a local network.]]>Aug 29th 2006 12:23AMhttp://hd.engadget.com/2006/08/27/do-you-love-your-cable-guy/http://hd.engadget.com/2006/08/27/do-you-love-your-cable-guy/
My personal experience with adelphia made me choose dish, service was absolutely terrible. I had the guy come out to fix my low signal, he tries to tell us its because we still have my community cable coming into the house. I rolled my eyes and called it a day. ]]>Aug 28th 2006 1:59PM