The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I have had both the Mpeg2 HD box and now the Mpeg4 HD box from Directv. The Mpeg2 HDbox worked flawlessly but I found myself flipping back and forth between the HD channels and their standard def counterparts asking time and time again , "It looks better ... right ?" The old Mpeg2 HD just didn't look much better. I actually was very close to going Comcast . When I called in, they offered their Mpeg4 box to make it right. Now the Mpeg4 box is %1000 better as far as image quality. BUT that box has some serious overheating issues. They just swapped mine out and I am hoping their have fixed the glitch. BUT, the HD image I am getting from it is about as good a HD image I have ever seen. If they have fixed the equipment its a good option.