The percentage of sales people that recommend Samsung HDTVs.
Salespeople are also becoming less likely to recommend LCD sets over plasma sets, which goes against the industry trend.
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Randolph, you can probably get a couple HR20s for free or pretty close to it if you call DirecTV's retention dept. People have been getting pretty good deals on these new DVRs. The upgrade price is technically $99 if you have an HR10, but retention can give you a better deal than that.