The percentage of sales people that recommend Samsung HDTVs.
Salespeople are also becoming less likely to recommend LCD sets over plasma sets, which goes against the industry trend.
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Intervideo WinDVD 8 Platinum works great with home-brew HD-DVD's. Maybe they didn't use the right version?
I use standard 4.7GB and 8.5GB *red laser* media to encode in HD-DVD format, ULEAD DVDMF 8 to create the HVDVD_TS folder and Nero 7 Platinum to burn them. They play perfectly on the PC using WinDVD 8 Platinum and in the new Toshiba HD-A2. My guess is that adding a xbox HD-DVD player to the PC is all that is needed to watch commercial HD-DVD media. Best to use analog connections if you don't have a HDCP video card and a HDCP monitor/TV.
AVS Forum has a great thread on how to create these hybrid HD-DVD's from high def mpeg2 transport streams (.ts .tp).