The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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TWC Sucks, and I actually helped them deploy / debug their firewire-enabled cable box in my area!
Right now, as I type this, DirectTV has WAY more than 3x as many HDTV stations as TWC. It was a no-brainer on judge's part. If TWC wants to really keep their customers, they should ADD MORE HDTV STATIONS, and stop sueing DirectTV.
I sure as hell am about to jump ship... I'm just waiting for a slightly greater Blu-Ray/HD-DVD saturation.
Sheesh TWC... Get a clue.
-Pie