The percentage of sales people that recommend Samsung HDTVs.
Salespeople are also becoming less likely to recommend LCD sets over plasma sets, which goes against the industry trend.
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We don't even have Universal-HD on our TWC lineup, heck we're still waiting for ESPN2HD. We do have MHD though, yippee ;)
Here in NYC, TW includes Universal HD as part of the digital lineup, no extra $, not as part of the HD tier. Still, I think it's criminal that anyone should have to pay extra for HD.