The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I've done beta on this. Graphics are fantastic. Content gets better each week as they add it. They use IR instead of infrared so you don't have to aim the remote or stack the box. Put the box in a drawer or the attic and never see it. You wouldn't want this on a universal remote since one of the best things is the VUDU remote. Only five buttons and scroll wheel, which rocks. BETTER than apple interface. Click and movie is ON. It has a WOW factor. I like they have HD right at the start. Don't won't have to buy a second box later to get HD, like TIVO. Also, you can either rent or buy without any monthly fee. With Apple you have to buy; you can't rent. Also with Apple, you have to buy it, download for 45 minutes the day before, then stream it to the TV, and quality is not great. This is even better than Netflix, which I've always liked a lot. Takes 30-60 secs to make up your mind. Click. One second later, the movie is playing. That's what I call service.