The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I've heard it was with the first one, not the second. The link below is the AVS Forum, it shows a few examples of the framing issues for those interested. On a side note, I'm very pleased that Disney is willing to replace the defective copies. Excellent Customer Service move on their part.
http://www.avsforum.com/avs-vb/showthread.php?t=898666