“The other one is a biggie, and it's something very noticeable in the videos: touch sensitivity is pretty bad. Using the virtual keyboard proved to be far too painful, and we're pretty sure it wasn't multitouch-friendly.”
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You don't have to use m.directv.com .
You can also use the regular TV listings at www.directv.com to remote record.
Does the remote recording on the web site only work with the HR20? I have the HR21 and all I see in the guide is an option to send an e-mail reminder.