I don't think that is excusable though. They either sell a player that does what it says on the box or they shouldn't sell a player at all. It is unacceptable to sell something which has obvious issues with both formats.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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I don't think that is excusable though. They either sell a player that does what it says on the box or they shouldn't sell a player at all. It is unacceptable to sell something which has obvious issues with both formats.