The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I just talked to the Comcast people and the boxes that you have are likely good to go (if you have an HD/DVR box currently). It's a $2.95 per month fee that covers every box in the house.