It could be right across the street. We had a problem where I called months(!) earlier and they said we didn't have it. Then, finally I figured out a neighbor already had it installed before. Called up and they said we still couldn't get it so told them the neighbor has it and they had an installer come out and check and sure enough it was. Every company has problems yet the thing with Verizon is if you have particular problems its insane. They might not even be able to solve it unless you cancel the service for a week or two. It can be that bad. If its all good however, then the FIOS/TV is great stuff. I still recommend it.
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It could be right across the street. We had a problem where I called months(!) earlier and they said we didn't have it. Then, finally I figured out a neighbor already had it installed before. Called up and they said we still couldn't get it so told them the neighbor has it and they had an installer come out and check and sure enough it was. Every company has problems yet the thing with Verizon is if you have particular problems its insane. They might not even be able to solve it unless you cancel the service for a week or two. It can be that bad. If its all good however, then the FIOS/TV is great stuff. I still recommend it.