The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I'm not buying this story right now. I checked with 3 Circuit City stores in the NYC and they flat denied it. The original article from Electronic House has only confirmed a store in Washington. So if "quietly" means they will refuse it when you walk in with a player then it's true. ;-)
I find I disagree with alot of what Electronic House says... Its funny though, I wrote a long "correction" of an article they posted, calling it a "common misconception" and they asked me if they could put it in their print magazine.
Take what you read there with a grain of salt, and if you find fallacies, let them know :)