“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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Answering her with "yes it is" regardless of adding a "but..." is just confusing the situation.
You KNOW what she MEANT. A confused customer is not a target for semantics. "Ahh... but you didn't ask if that PARTICULAR movie was in HD!"
*sigh*