The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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FiOS drove down costs of Comcast here.... When Verizon started building the infrastructure Comcast began to offer a 16MBps package. Comcast has been pretty good here. Their package deals cost less than Verizon's and they offer more in terms of HD channels and On Demand.