The rant about how AT$T cancelled a home line and put in a business line instead is interesting and I understand why the poster was frustrated, but I suspect that kind of mistake is quite rare. In most cases you have to check a box on a new application stating that you give permission for the old service to be cancelled.
With that safeguard in place, its hard to see why people should have to stay on hold for hours and argue like a high-school debate champion before being 'allowed' to cancel their cable service.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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The rant about how AT$T cancelled a home line and put in a business line instead is interesting and I understand why the poster was frustrated, but I suspect that kind of mistake is quite rare. In most cases you have to check a box on a new application stating that you give permission for the old service to be cancelled.
With that safeguard in place, its hard to see why people should have to stay on hold for hours and argue like a high-school debate champion before being 'allowed' to cancel their cable service.