Netflix issuing 10% credit to make amends for downtime?

Netflix junkies the nation over were shot into a tizzy when the outfit's website went down for most of Monday. Apparently the company is looking to make up for any hard feelings created by the downtime by issuing 10-percent credits to customers. We're not certain if it's just users that should have had a title processed Monday or if its customer base at large will benefit, but according to e-mails being sent out to subscribers, 10-percent credits are being applied to accounts for the "inconveniences" caused. So, did you -- loyal Netflix subscriber, you -- get the same notification? If you're not exactly sure what you're looking for in that cesspool of messages called your inbox, click on through to peep the note in full.

[Thanks, Kyle]
Credit e-mail being sent out from Netflix:

"Dear [Netflix user],

As you may have heard, our shipping system was unexpectedly down for most of Monday and delayed shipping. We should have processed your DVD Monday but were unable to. Your DVD shipped on Wednesday, March 26th, instead.

We are sorry for any inconvenience this has caused. We will issue a 10% credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.

-The Netflix Team"

[(Unverified) Posted Mar 27th 2008 11:31PM]

I got a 5% credit... on a prepaid year.

[(Unverified) Posted Mar 27th 2008 11:48PM]

I got nothing. 2 of my rentals were delayed a day.

[TVGenius Posted Mar 27th 2008 11:57PM]

Everywhere else has been saying 5%... and I'm getting 5% according to the email I got.

[(Unverified) Posted Mar 28th 2008 12:27AM]

Ditto. On a monthly 1-at-a-time-unlimited plan i am getting a 5% refund, they claim because i had on movie ship a day late.

Maybe it's 5% per movie that should have shipped?

[TVGenius Posted Mar 28th 2008 10:43AM]

On the 3-at-a-time plan, had two that were delayed. What gives?

[(Unverified) Posted Mar 28th 2008 12:32AM]

I got a 10% credit. See below:

http://img339.imageshack.us/img339/3997/67232183jt2.jpg

[(Unverified) Posted Mar 28th 2008 12:43AM]

I got nothing.

Of more concern to me, I can't see if it is a blu-ray or DVD on my queue anymore. I have added DVDs to change them to blu-ray when netflix finally adds that a blu-ray version will be available. A good example is walk hard. This new look is a step back to me.

[(Unverified) Posted Mar 28th 2008 7:19AM]

Its a known issue and they are working to fix it apparently. I'm just as frustrated by it.

http://community.netflix.com/forum/topic/show?id=1993323%3ATopic%3A44545

[(Unverified) Posted Mar 28th 2008 12:55AM]

I got 10%

[(Unverified) Posted Mar 28th 2008 12:55AM]

i got a 10% credit they said for me

[(Unverified) Posted Mar 28th 2008 12:55AM]

10% for me :-)

[(Unverified) Posted Mar 28th 2008 1:21AM]

2 rentals were delayed a day and I got zero Credit.

[(Unverified) Posted Mar 28th 2008 1:31AM]

Rather than getting a credit, I'd be happy if they just returned to their old queue page, the one which indicated if you were getting a Blu-ray, HD DVD, or regular DVD. Their new page doesn't do this and it's really annoying.

[(Unverified) Posted Mar 28th 2008 10:34AM]

My queue tells me which format is shipping, FYI. It's a drop-down list that I can change on the fly.

[(Unverified) Posted Mar 28th 2008 12:51PM]

The disappearance of the Blu-ray/DVD option opens the possibility that Netflix will ship the DVD version of a queued movie if the Blu-ray version is unavailable (which is almost always).

[(Unverified) Posted Mar 28th 2008 11:04AM]

Really?
I have yet to not get the Blu-Rays be available. They were in short supply for a very short while there, but now (when last i saw it on my queue) all 30 or so BluRays that were on my list showed as available.

[(Unverified) Posted Mar 28th 2008 2:10AM]

I think we got 5%

[(Unverified) Posted Mar 28th 2008 2:17AM]

Two of my movies were delayed a day, and I was given a 5% credit. Why didn't everyone get a 10% credit? Argh.

[(Unverified) Posted Mar 28th 2008 8:00AM]

I had 3 movies delayed and got an email about a 5% credit.
---------------------------------------------------

We're Sorry Your DVD Was Delayed

Dear Jeff,

As you may have heard, our shipping system was unexpectedly down for most of Monday. We should have shipped your DVDs but were unable to. Your DVDs were shipped today, Tuesday, March 25th, instead.

We are sorry for any inconvenience this has caused. We will issue a 5% credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1 [phone].

-The Netflix Team

------------------------------------------------

Oh well, I am not gonna cry over a few cents.

[(Unverified) Posted Mar 28th 2008 9:38AM]

I got nuttin.
I had a damaged DVD, reported Fri, thought it would be sent Sat, but it was sent on Tues.

[(Unverified) Posted Mar 28th 2008 9:39AM]

Oh, I'm on the 2 at a time plan.

[mtkupp Posted Mar 28th 2008 11:05AM]

I got the 10% credit notice, the $0.99 will be appreciated :)

[(Unverified) Posted Mar 28th 2008 11:09AM]

I received 5%.

[spin cycle Posted Mar 28th 2008 11:16AM]

I'm on the 1 at a time plan and I got a 10% credit.

I had sent a disc back on the Saturday before, it would have arrived at their sorting station on Monday, and I should have had something shipped back to me on Monday. Instead they shipped something to me on Thursday from an out-of-town sorting station, so I won't even get it until tomorrow.

That gives them a 1-week turn-around time, which is awful. The 10% off seems reasonable to me for what happened.

One possibility is that the amount you get refunded is just strictly proportional to what plan you're on, not so much how much you got boned.

[PanAsianPanda Posted Mar 28th 2008 11:22AM]

Man! They're making me pay 10% (or 5%) more! I'm not even a Netflix subscriber!

[(Unverified) Posted Mar 28th 2008 12:19PM]

Formats are back in the queue. I don't know if you can add HDDVD movies to your queue or not.

[(Unverified) Posted Mar 28th 2008 12:21PM]

You can still add HDDVDs to your queue assuming you already had them enabled in your control panel.

[(Unverified) Posted Mar 28th 2008 3:12PM]

Only 5% for me.

[(Unverified) Posted Mar 30th 2008 2:54AM]

i have a 3-at-a-time plan and i received a 5% credit. my question is what qualifies someone to get a 10% credit as supposed to the majority of a 5% credit?

[(Unverified) Posted Apr 3rd 2008 12:00PM]

I have the 4-at-a-time plan...with 2 due to ship on that Monday. My netflix email stated that I was getting a 5% credit. Hmmm.