While we don't have FiOS TV, we do have FiOS Internet, and I can say that Verizon's customer service thus far has been nothing short of stellar. Turnaround times measured in hours (not days), an automated customer service line that DOESN'T make you want to speak to a human being, and courteous, professional, speedy technicians are among the highlights.
But then, we've only had to call them once in over a year, so...
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While we don't have FiOS TV, we do have FiOS Internet, and I can say that Verizon's customer service thus far has been nothing short of stellar. Turnaround times measured in hours (not days), an automated customer service line that DOESN'T make you want to speak to a human being, and courteous, professional, speedy technicians are among the highlights.
But then, we've only had to call them once in over a year, so...