“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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My issue with the whining is that they've already had multiple extensions.
If they couldn't figure it out by now, then it's time to push them out of the freaking nest and they need to learn fast how to fly digital.
nicely vivid metaphor