[Patteey (Unverified) Posted Aug 14th 2008 7:28AM]

Good grief. I installed Vongo and attempted to make a smooth transition to the Startzplay being offered by Verizon. It has been a nightmare to do this from reps seeming to not know what they were talking about or even about the product to trying to un-install Vongo; it has virus like activity when attempting to un-install it which has to be done before Verizon / startzplay can be installed. It was an absolutely awful experience trying to remove Vongo up to speaking to 6 or 7 reps and tech supports to help. Currently I am on hold waiting for a call back from a Startz tech support; it will surprise me if I get a call back.

Although most of the reps whom I spoke with were polite (is it because the call maybe monitored for quality and training purposes or were they genuinely nice; I doubt it). Anyway, instead of waiting on someone to call me back within 24 ours to 72 hours, after their on-the-phone support instructions were very screwed, I sort every way possible to get rid of Vongo. It seems as though I may have gotten rid of it, but am not sure yet. I had to actually go into the registry and manually do a complete sweep, because it kept coming back when I thought I had it un-installed.

Bottom line of this is I am wondering if Startzplay by Verizon is a program that will be difficult to remove like Vongo. I signed up for Verizon's service with a free 14 day trial, but am very tempted to cancel my trial subscription and wait for experience from others. The Vongo removal attempt took its toll on my mind. I like the idea of that type service, but the aggravation to remove it is sure not worth going through again.

I know about the havoc that Vongo creates upon un-install. If anyone experiences any problems with un-installing the Verizon Startzplay, please, share your experience. Thank you.