The percentage of sales people that recommend Samsung HDTVs.
Salespeople are also becoming less likely to recommend LCD sets over plasma sets, which goes against the industry trend.
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So, buy a second one. I own two of the 400-disc DVD changers from Sony. I really do not know why this should be so difficult to manufacturer from a design standpoint. The only thing you are doing over the current SD-DVD version is swapping a drive, adding an Ethernet port, etc.
Sony is just so slow.