“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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This happened to about 90-95% of HR-20/HR-21 customers all at the same time. It's definitely a bigger deal than some isolated lockups.
In six months, I haven't ever reset my HR20 until this.