The percentage of sales people that recommend Samsung HDTVs.
Salespeople are also becoming less likely to recommend LCD sets over plasma sets, which goes against the industry trend.
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Why do I care about the amount of stuff in HD available On-Demand when they have only 28 non-premium channels available in HD? Give me the same amount on non-premium channels in HD as DirecTV or FIOS then maybe I'll be a bit happy. Com-crap is the biggest rip off and I would be rid of them if I had any choice at all in providers.