I just contacted Time Warner in San Antonio this week and talked to both their technical support and their "retention" department and explained I was tired of only getting 8 HD channels with my TIVO and was told they had no firm plan of when they would be released. Of course I had to explain what TIVO was and had to explain what switched digital video is and how it was implemented at TWC.
I'm tired of waiting and tired of hearing their BS about not supporing TIVO. After being a customer of TWC (and their previous incarnations) for over 20 years I have now officially ordered Grande cable, phone, internet. When I asked if they knew anything about TIVO they said at least 2 Grande technicians in the area are TIVO experts. I talked to one of them and he really knew their stuff. Not only understanding why TIVO and Grande were compatible but why TIVO and TWC aren't.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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I just contacted Time Warner in San Antonio this week and talked to both their technical support and their "retention" department and explained I was tired of only getting 8 HD channels with my TIVO and was told they had no firm plan of when they would be released. Of course I had to explain what TIVO was and had to explain what switched digital video is and how it was implemented at TWC.
I'm tired of waiting and tired of hearing their BS about not supporing TIVO. After being a customer of TWC (and their previous incarnations) for over 20 years I have now officially ordered Grande cable, phone, internet. When I asked if they knew anything about TIVO they said at least 2 Grande technicians in the area are TIVO experts. I talked to one of them and he really knew their stuff. Not only understanding why TIVO and Grande were compatible but why TIVO and TWC aren't.
My appointment to switch is Thursday afternoon.