Engadget HD - Comments for DirecTV gives recession the cold shoulder, sees increased profits in Q3 http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/ Engadget HD Comments for DirecTV gives recession the cold shoulder, sees increased profits in Q3 http://hd.engadget.com/media/feedlogo.gif Engadget HD http://hd.engadget.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/
http://hometheater.about.com/b/2008/02/26/consumer-alert-class-action-lawsuit-filed-against-directv.htm

I know they are one of the most progressive satellite TV providers and you will be treated wonderfully before you sign up with all these promises but once it's too late for you to do anything then they turn on you...]]>Nov 7th 2008 5:29PM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/Nov 7th 2008 6:43PM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/Nov 7th 2008 7:13PM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/Nov 10th 2008 11:33AM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/Nov 7th 2008 5:35PM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/Nov 7th 2008 5:40PM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/Nov 7th 2008 7:14PM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/Nov 7th 2008 9:45PM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/see mortgage bailout).]]>Nov 8th 2008 6:57AM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/
So I left DTV and have cable. I have 3 HD DVRS and about the same number of channels. I am not contractually obligated to anything and the DVR's cost my nothing upfront.

I liked the DirecTV service for years, but I will not be abused and frankly that what DirecTV is doing to it's customers. If they think they can continue this "2 year contract" garbage while not providing anything for the consumer they are going to lose a lot of customers. I am one.]]>Nov 8th 2008 7:23AM<![CDATA[Comments on DirecTV gives recession the cold shoulder, sees increased profits in Q3]]>http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/http://hd.engadget.com/2008/11/07/directv-gives-recession-the-cold-shoulder-sees-increased-profit/
Which brings my real complaint. DirecTv has hands-down the worst technical support of any company I've dealt with. Every tech support phone call (and they were numerous) made it clear that they had no understanding of the equipment they were supporting, and were completely unprepared to deal with the problems that were occurring in terms of basic knowledge of their staff. On-site service calls left me equally stunned not a single person understood how to troubleshoot, for this particular equipment or otherwise. But, they were all very sure of how much better DirecTv was than the competition, they just couldn't articulate why.

With Dish Network, the level of knowledge of everyone I've spoken to is much higher, and I can always get to someone in under a minute who has the real understanding to answer my questions and resolve my issues. I pretty technical and really challenge tech support, so that's saying something.]]>Nov 9th 2008 10:12PM