The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I am a high-end company as you're describing and nearly all manufacturers do not allow us to sell their products on the internet.
I am not implying that high-end products are not available on the internet, but the warranties are usually void unless the company is authorized for online distribution. If the serial number is still on the product the dealer can be traced and will lose dealer status and the ability to buy future product.