The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I don't think $399 is high for it's features (and 1080p resolution, HDTV tuner etc). Gateway has that 30" monitor-only (at 1600p resolution and premium image processing chip), but it retails for $1600, although I saw it on sale a week ago (online) for $999.
Viewsonic usually offers good products at value prices. I like the look of this product. Three years ago I purchased a Sony 17" Widescreen 720p HD monitor (only has the analog tuner), which cost almost $600, so this Viewsonic 24" 1080p model with digital turner is a great bargain at $399 retail, and maybe less within a few months at dealers like Fry's Electronics.