The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Careful not to confuse the rated bandwidth with the complete bandwidth, either. I doubt that Bryston has put a "brick wall" filter in at 20kHz, and the PR says the new models have improved response AT 20kHz, not TO 20kHz. That said, zargon is right -- very few people older than maybe 8 years old can hear above 20kHz anyways.