The percentage of sales people that recommend Samsung HDTVs.
Salespeople are also becoming less likely to recommend LCD sets over plasma sets, which goes against the industry trend.
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The connector is a problem, although better than it used to be. My company has another alternative for those that already have a cable, or prefer to use a different cable than one with the "lock" built in.
It's an adaptor that works with most HDMI Cables. A side benefit is that it also supports the cable with the chassis, not the input, so it significantly reduces stress from your HDMI Input (many stories of HDMI Inputs damaged due to stress on the input).
The product is available in two weeks, www.hdezlock.com