The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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It's not that those are lacking likely, but that people are stealing by removing them from the case at the store.
I've come across a few DVD cases over the years where the shrink-wrap was slit down the side and someone had pulled the disk out. Partly why there are a lot of case designs with a plastic flap, or multiple locking tabs on the side that opens. Trying to keep that from happening.
I've pointed out (or just handed over) several such cases to employees when I found them at stores.