“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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An update is also available for the BDP-S550. http://esupport.sony.com/US/perl/swu-download.pl?mdl=BDPS550&upd_id=4333&os_id=7
Michael were you able to download the s550 update? I get an "No webpage was found for the web address: ftp://download.sony.com/US/bluray/UPDATE_BDPS550_VER015.EXE" error.
McLovinPart2: The answer is yes. Scroll down on the Sony page to see instructions on how to burn your own CD. Be sure to use CD-R media.