Let's start at the beginning, I find this hard to believe because the guys in the white shirts and ties are the computer side of the Geek Squad. There is another side of the Geek Squad that are called GSR and they perform the HT installation part of Geek squad.
I feel for Diane, but if her receiver had all HDMI inputs then setup would have been simple. I don't know of too many people that have a 4.0 or 4.2 system. I understand 2.0, 2.1,5.0, 5.1, 5.2, 6.0, 6.1, 7.0,7.1, and 7.2. It's to my understanding if Best Buy really wanted to make money the would have advised Diane to get the best cables to make money that be HDMI.
Its sad, but Diane got herself an bad installer. One bad experience does not ruin the whole Geek Squad. The Geek Squad did an excellent job on my HT setup and I have pretty High End equipment.
If you need to learn a lesson from this, If you need Geek Squad services never be afraid to ask for the best tech they have to install anything and if that doesn't work get your money back!
Someone like her could well have asked for the best installer, but she would have no clue if she actually got him/her to come out
Also, how can you tell if they did a good job if you are not tech savvy to begin with to do it yourself, what is a relatively simple job.
So while you may be correct in saying that not all GS installers are bad, from a consumer perspective, there is no way to know or verify that you got someone who knows that they are doing.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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I read the article and I gotta say.....I expected worse.
Let's start at the beginning, I find this hard to believe because the guys in the white shirts and ties are the computer side of the Geek Squad. There is another side of the Geek Squad that are called GSR and they perform the HT installation part of Geek squad.
I feel for Diane, but if her receiver had all HDMI inputs then setup would have been simple. I don't know of too many people that have a 4.0 or 4.2 system. I understand 2.0, 2.1,5.0, 5.1, 5.2, 6.0, 6.1, 7.0,7.1, and 7.2. It's to my understanding if Best Buy really wanted to make money the would have advised Diane to get the best cables to make money that be HDMI.
Its sad, but Diane got herself an bad installer. One bad experience does not ruin the whole Geek Squad. The Geek Squad did an excellent job on my HT setup and I have pretty High End equipment.
If you need to learn a lesson from this, If you need Geek Squad services never be afraid to ask for the best tech they have to install anything and if that doesn't work get your money back!
Brad,
Someone like her could well have asked for the best installer, but she would have no clue if she actually got him/her to come out
Also, how can you tell if they did a good job if you are not tech savvy to begin with to do it yourself, what is a relatively simple job.
So while you may be correct in saying that not all GS installers are bad, from a consumer perspective, there is no way to know or verify that you got someone who knows that they are doing.