“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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Thank you, Ben, for reporting on this.
Engadget HD has the power to make MS give the right priority to this, as can be seen here:
http://thegreenbutton.com/forums/permalink/343325/344347/ShowThread.aspx#344347
As one of the people affected by this VMC Guide Outage, I thank you.
If you get an update on the fix, please report it here. I read this blog every day.
Marcelino Martins
http://mmartins.com