The percentage of sales people that recommend Samsung HDTVs.
Salespeople are also becoming less likely to recommend LCD sets over plasma sets, which goes against the industry trend.
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Um, no. You claimed that BB "axed free instore movie rentals" which is NOT true.
You can still get free instore movie rentals, they will just count as part of "maximum out" limit according to your plan. Unlimited plans get five free in-store exchanges per month.