Thank you for contacting us. Time Warner Cable understands and embraces the current evolution in the way people are using the Internet for things like video, music, and more. We continue to manage our network to ensure that our all of our subscribers have a terrific user experience. We also recognize that the Internet was not designed to handle the mass amounts of video that are now being consumed, therefore there is a risk that service speeds could slow to a complete crawl unless proper investments are made. We are taking a multi-pronged approach that we feel will be to the benefit of our customers. As we are in the early stages of planning, we want to keep you informed of what we are doing to ensure our subscribers continue to enjoy all of the content available on the Internet today.
Our goal is to provide the best possible Internet experience for ALL of our customers, not to let the minority affect the majority. The vast majority of our customers will see no difference in their monthly bill. The challenge is to find an equitable way to charge customers so that we can pay for necessary infrastructure upgrades. We are looking to create a business model that will allow customers to choose the speed and consumption package that makes sense for their household Internet usage. With a consumption based billing plan, all customers will have access to a ''gas gauge'' that will enable them to track their consumption against their plan. A customer will have three months to get comfortable with the gauge before the bill hits. We don't want our customers to have any unpleasant surprises. Some of our customers may actually save money by ''right-sizing'' to a plan that meets their needs. We are happy to help them do that. Included in the extended trial is Greensboro, NC. Preliminary communications regarding specifics will begin in August 2009 in Greensboro, NC. Billing will follow these communications after a three month grace period. If you would like to speak with a live agent regarding this matter, please either visit your local Time Warner Cable office, or call your local Time Warner Cable Customer Care Center at 1-800-892-2253 or 1-866-874-2389.
comcast is worthless..... has anyone ever tried to call for asistance...... good luck..... if you ever get through you wind up speaking to some idiot who known NOTHING... then they will xfer to a dial tone... happens almost everytime i call.... horrable terriable service..... i hate comcast with all my heart and soul.... now caps on usage?!?! you kidding me?!?!
"I'm looking to grab a new phone using a prepaid service. What's the best prepaid phone service in terms of overall price, phone selection and other bells / whistles. Thanks!"
The most commented posts on Engadget over the past 24 hours.
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
Thank you for contacting us. Time Warner Cable understands and embraces the current evolution in the way people are using the Internet for things like video, music, and more. We continue to manage our network to ensure that our all of our subscribers have a terrific user experience. We also recognize that the Internet was not designed to handle the mass amounts of video that are now being consumed, therefore there is a risk that service speeds could slow to a complete crawl unless proper investments are made. We are taking a multi-pronged approach that we feel will be to the benefit of our customers. As we are in the early stages of planning, we want to keep you informed of what we are doing to ensure our subscribers continue to enjoy all of the content available on the Internet today.
Our goal is to provide the best possible Internet experience for ALL of our customers, not to let the minority affect the majority. The vast majority of our customers will see no difference in their monthly bill. The challenge is to find an equitable way to charge customers so that we can pay for necessary infrastructure upgrades. We are looking to create a business model that will allow customers to choose the speed and consumption package that makes sense for their household Internet usage. With a consumption based billing plan, all customers will have access to a ''gas gauge'' that will enable them to track their consumption against their plan. A customer will have three months to get comfortable with the gauge before the bill hits. We don't want our customers to have any unpleasant surprises. Some of our customers may actually save money by ''right-sizing'' to a plan that meets their needs. We are happy to help them do that. Included in the extended trial is Greensboro, NC. Preliminary communications regarding specifics will begin in August 2009 in Greensboro, NC. Billing will follow these communications after a three month grace period. If you would like to speak with a live agent regarding this matter, please either visit your local Time Warner Cable office, or call your local Time Warner Cable Customer Care Center at 1-800-892-2253 or 1-866-874-2389.
comcast is worthless..... has anyone ever tried to call for asistance...... good luck..... if you ever get through you wind up speaking to some idiot who known NOTHING... then they will xfer to a dial tone... happens almost everytime i call.... horrable terriable service..... i hate comcast with all my heart and soul.... now caps on usage?!?! you kidding me?!?!