sent an email to customer care at the above address and this is the reply I got.
Thank you for writing us. You have reached the Office of the President for Time Warner Cable.
After extensive negotiations, Time Warner Cable’s agreements with HDNet and HDNet Movies have officially expired. Consequently, Time Warner Cable dropped the HDNet and HDNet Movies channels at the end of May.
Time Warner Cable’s largest expense is programming. The price we charge our customers is directly affected by the price we must pay for programming. That is why we are doing everything in our power to control programming costs, which continue to increase every year.
HDNet would only allow us to keep these channels if we moved HDNet to the Digital Basic Tier. We believe that offering HDNet on a broadly distributed tier is not the right value proposition for our customers. (So what they are saying here is that having content made available to a more broad audience is not a good value? are you kidding me? What about all the other crap that gets bundled into every damn package?)
We work to provide quality HD programming at fair value to our customers. Therefore, we are excited to be upgrading our HD Tier. New networks include all of the following: Smithsonian Channel HD and RFD HD launching by the end of the month, as well as MavTV HD launching at the end of summer ‘09. This new programming, offered through Time Warner Cable’s Premium HD Tier, will provide distinctive and high-quality HD programming geared toward, but not limited to, our arts and outdoors enthusiasts, movie lovers and MMA fans.
For more information or any updates about this decision, please visit our homepage www.timewarnercable.com .
Please know that we value you as our customer and we apologize for any inconvenience or frustration this decision has caused you.
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sent an email to customer care at the above address and this is the reply I got.
Thank you for writing us. You have reached the Office of the President for Time Warner Cable.
After extensive negotiations, Time Warner Cable’s agreements with HDNet and HDNet Movies have officially expired. Consequently, Time Warner Cable dropped the HDNet and HDNet Movies channels at the end of May.
Time Warner Cable’s largest expense is programming. The price we charge our customers is directly affected by the price we must pay for programming. That is why we are doing everything in our power to control programming costs, which continue to increase every year.
HDNet would only allow us to keep these channels if we moved HDNet to the Digital Basic Tier. We believe that offering HDNet on a broadly distributed tier is not the right value proposition for our customers. (So what they are saying here is that having content made available to a more broad audience is not a good value? are you kidding me? What about all the other crap that gets bundled into every damn package?)
We work to provide quality HD programming at fair value to our customers. Therefore, we are excited to be upgrading our HD Tier. New networks include all of the following: Smithsonian Channel HD and RFD HD launching by the end of the month, as well as MavTV HD launching at the end of summer ‘09. This new programming, offered through Time Warner Cable’s Premium HD Tier, will provide distinctive and high-quality HD programming geared toward, but not limited to, our arts and outdoors enthusiasts, movie lovers and MMA fans.
For more information or any updates about this decision, please visit our homepage www.timewarnercable.com .
Please know that we value you as our customer and we apologize for any inconvenience or frustration this decision has caused you.
Regards,
S__ S____
Customer Care Advocate
Time Warner Cable Corporate Office