http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/ Engadget Comments for Poor customer service earns DirecTV a lawsuit in Washington State http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/
One really galling thing about them is they charge you $200 for an HD DVR box, but you don't actually own the box--it's a "lease upgrade fee"; you are merely leasing the box. So you pay $200 for the box, then you pay $5/mo to lease it, $10/mo to activate HD service, $6/mo to activate DVR service and $5/mo for repair/replacement service. That's $26 in monthly charges to use a box you paid $200 for... and you have to return the box if you end service! Adding insult to injury, you have to maintain service under these terms for 24 months otherwise you will incur a $480 ETF (not pro-rated.) And any changes in service (such as adding or removing packages) will renew the contract.

It's outrageous. They've basically combined all of the consumer "downsides" of service contracts (long-term agreements, leased equipment, service fees) without offering any of the "upsides" to justify them (no startup costs, free repair/replacement and/or equipment ownership.)]]>Dec 22nd 2009 2:29PMhttp://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/Dec 22nd 2009 2:38PMhttp://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/Dec 22nd 2009 3:11PMhttp://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/Dec 30th 2009 12:17PMhttp://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/Dec 22nd 2009 3:13PMhttp://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/
pouches?

At least you spell check.]]>Dec 23rd 2009 1:45AMhttp://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/
People say that Sprint sucks for customer service and Sprint is bleeding customers because of it and they are changing their ways.]]>Dec 23rd 2009 1:49AMhttp://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/
Um, you are stupid.

You sound like one of these cheesehead, lost, market robbing Republicans. In America the market is quite corrupted, and is merely set up to take advantage of consumers moreso than create a vibrant marketplace(ironically, which will help them stay in business). Sure you have some stand-up companies out there, but there are way too many that feels the need to jack people left and right. I hope Cuomo from NY gets a hold of this and sues their cheating asses off. Plenty of DirecTV in NYC...

oh, Cuomo...]]>Dec 23rd 2009 12:12PMhttp://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/http://www.engadget.com/2009/12/22/poor-customer-service-earns-directv-a-lawsuit-in-washington-stat/
it took me 152 minutes and 6 calls (3 of which were hangups (4 if you count a useless modem reboot)) to (begrudgingly) setup a TC. a TC that they didn't even verify with me that the issue had been resolved before they cancelled it...]]>Dec 25th 2009 3:12AM