DirecTV software update locks up HD DVRs nationwide -- Update: Fixed

It looks like one of DirecTV's astronauts had more trouble flipping switches than their DISH counterparts, after a software or guide data update last night knocked out HD DVRs all over -- and not for the first time. Currently the only advice needed to get back in working order is to reset the box twice (there's a red button on the front, underneath the flap) within a thirty minute period (the official website indicates you can wait as little as 15 seconds between resets) and all should be well, but good luck getting through to customer service to get that message right now. Countdown to an apology starts... now.

[Thanks to everyone who sent this in]

Update: According to DirecTV's website, a "transmission glitch" was to blame and it has automatically reset affected receivers from its end, so no further red button pushing should be necessary. [Thanks, Blake!]

[hxczuner Posted Jun 8th 2010 7:19PM]

@benchase7 Free for life, or until they decide to increase the overall programming cost for no particular reason because they realized that giving people HD service for free is costing them money. Yeah?

[palomosan Posted Jun 8th 2010 4:46PM]

By the way when the update was finished it said dish is ready for 3D.

[Elchupacabra Posted Jun 8th 2010 4:48PM]

My mutha reset her DVR once, only once...

[bjacobs Posted Jun 8th 2010 4:55PM]

I work with directv and this was a nightmare. They did a mass reboot that should have fixed the problem about 2 hours ago.

[macluke170 Posted Jun 8th 2010 5:07PM]

I almost forgot until I read this.....Where is DirecTV's TiVo HD DVR they said would come this year? I want them to get this thing out soon!

[Brucealeg Posted Jun 8th 2010 5:12PM]

I'm waiting for all the upset posters who are going to ditch their DTV and get a EVO 4 because that fixes all ails.

[lakersin2025 Posted Jun 8th 2010 5:33PM]

I just unplugged it twice and all is well. Mine has had a 3-5 second lag when hitting buttons in the remote since day one though. Pisses me off!

[kcmurphy88 Posted Jun 8th 2010 11:22PM]

The headline is WAY WRONG. Only a few idiots blamed the TWO WEEK OLD software update (that they had just noticed). The strong consensus is that it was a data-driven lockup, as has happened twice before.

[jeremyrdllc Posted Jul 3rd 2010 2:56PM]

Yikes.. yea I work for Sharp and we got a whole bunch of calls about this. People tend to freak out when their HD TVs don't work right.