CAVTEL Service is very good for phone and internet. I know they have some issues with a few things. A lot of the time it is Verizon throwing roadblocks between CAVTEL and their customer's. CAVTEL has had to go to federal court a number of times to make VERIZON act appropriately. Their TV service does not work very well. But they are trying to improve it. Verizon has been complaining loudly to the federal goverment that CAVTEL has hurt there business while using VERIZON's own lines to do it. They are trying to block CAVTEL by asking for permission to raise their lease fees etc. Their phone service has always been fantastic and the DSL can't be beat. I have a wide open broadband pipe which gives me over 10 mb downstream for most things. I could not be happier with it. I did get get rid of the tv service and go back to the sat. but I know CAVTEL will get better. Hampton Roads is very lucky to have them in the market when our only options before was COX and Verizon. They were customer service winners....with ever increasing prices and a customer service departments that would rather blame you for the issue than actually fess up and fix it.